Privacy Policy

At Pakedge Device & Software, we value your right to privacy concerning your personal data. We want you, our customers and visitors to www.pakedge.com to know how information about you is used. Our privacy policy is outlined below and describes our information gathering and usage practices. Please read Pakedge Device & Software Terms of Use for our Web site. By visiting our Web site you agree to accept the Terms of Use and this Privacy Policy.

Pakedge Device & Software wants to take this opportunity to assure you that we do not rent, sell or make otherwise available user information provided via our Web site(s) to third parties except as specified in this Privacy Policy. We are firmly committed to guarding the confidence you have placed in our company and to use any information you volunteer responsibly and professionally. We strive to collect only that information that we think is necessary for our legitimate business interests such as improving marketing of our products, meeting the needs of and educating customers, resolving customer disputes and ensuring that our proprietary information is protected.

If you do not want to share personal data, please read below for information on how to opt out or change personal information Pakedge Device & Software collects from you. Finally, Pakedge Device & Software seeks to comply with the CAN-SPAM Act of 2003 and will always strive to maintain a good relationship when contacting our customers and site visitors. Pakedge Device & Software makes every effort to comply with COPPA (Children's Online Privacy Protection Act). If you have any concerns regarding how your personal data is used here at Pakedge Device & Software, please feel free to contact us. We will respond promptly to your concerns.

Product Registration and Online Support Request

In order to improve our problem resolution process through better product and case tracking, Pakedge Device & Software tech support department has implemented online product registration and technical support services. We require contact information and either product serial number or TSID (Technical Support Identification) number to identify your product. This information is used to manage your case, notify you when necessary of issues related to your product and together with your voluntary responses to our marketing survey, is used to analyze our customer base in aggregate. Occasionally, we may send emails to give customers information we think you will find useful, such as information about new features, products or promotions. When we email you, we will always provide instructions explaining how to unsubscribe so you will not receive our emails in the future. You may also opt-out of receiving future Pakedge Device & Software and/or partner communications by contacting us.

Online Store

To process your order we require name, billing address, phone number, email address, shipping address and credit card information. We use this information to process your order and, if any questions arise, to contact you about your order. In general, we will try to contact you first by email and only if that fails, or if time is critical, will we try to contact you by phone. Your order is processed by Pakedge Device & Software, not a third party service. We may send special news or offers that we think may be valuable to you. If you would prefer not to receive these in the future, please email us at sales@pakedge.com. Place SUBSCRIBE PAKEDGE at the top of the message body.

Sharing Information with Other Companies and Individuals

Pakedge Device & Software reserves the right to share customer data with our subsidiaries, affiliates, contractors, service vendors, advisors, accountants, auditors and temporary employees but only for the purpose of fulfilling its legitimate business interests as described in this Privacy Policy. Additionally, Pakedge Device & Software reserves the right to transfer customer data to other entities as part of business transactions such as, but not limited to, spin-offs, acquisitions, mergers, reorganizations or liquidations. With your permission, Pakedge Device & Software may share your information with some of our valued partners. Please see the opt-in box on our Product Registration form. If you check that box, Pakedge Device & Software may allow partners to contact you via email or direct mail with products or services that we think might be of interest to our customers. Additionally, upon registering select products, you may be asked during the registration process if we may share your registration history with a specific partner or Original Equipment Manufacturer (OEM) who has either bundled an Pakedge Device & Software product with theirs or their product with ours. We recommend you agree to this, so that you can receive important updates from the manufacturer of this bundled product. However, we suggest you review their Privacy Policy, as their practices may differ from ours. While Pakedge Device & Software strives to ensure that all of these third parties protect the information in a manner at least as protective as our policy, we are not responsible for their practices.

User Information may be made available to or at the direction of legal and regulatory authorities (including tax authorities) if required by the public authorities as well as to Pakedge Device & Software's professional advisers subject to professional obligations for data confidentiality.

Notifications of Changes

If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will make every effort to notify you via the last email address we have in our records. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases when we post the notice, we will also email users who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Unsubscribing/Opt-Out

We frequently provide users the opportunity to opt-out of receiving communications from us and/or our partners at the point where we request your information. Also, in our e-mail communications you will find instructions for unsubscribing. Pakedge Device & Software seeks to comply with the CAN-SPAM Act of 2003 and will always strive to maintain a good relationship when contacting our customers and site visitors.

Additionally you may use one of the following options to request removal of your information from our databases. Please include the exact contact information you'd like removed and some detail about the type of communication you received from us. Most email communications provide a uniquely coded URL so customers can unsubscribe from individual lists.

Correcting or Updating your Personal Info

To change or modify or remove information previously provided, we recommend that you reply or contact that list source directly. If no instructions were provided for updating your contact information you can submit a request containing your 'old' contact information, your 'new' contact information and the nature of the communication(s) you've received:

You can send emails to support@pakedge.com

You can send mail to the following postal address:

Pakedge Device & Software, Inc.
1163 Triton Drive
Foster City, CA 94404

Please note that Pakedge Device & Software reserves the right to preserve certain information collected when its software is downloaded from our Web site in order to protect Pakedge Device & Software proprietary rights to the software.

Information We Automatically Collect

For each Web visitor we record date & time of visit, IP address and browser type to analyze how visitors use our site and to gather broad demographic information like country of origin and browser usage among our visitors. This information will not be matched against your personal information as supplied through all the means disclosed above. This information is analyzed and then purged on a regular basis.

This site contains links to other sites. www.pakedge.com is not responsible for the privacy practices or the content of such Web sites. We encourage you to read the privacy statement of these linked sites, because their privacy practices may differ from ours.

Cookies

A cookie is a piece of text asking permission to be placed on your computer's hard drive. If you agree, then your browser adds the text in a small file. Cookies allow a Web application to respond to you as an individual and distinguish you from other visitors on the site at the same time. Cookies do not allow us to determine personal information about you. A few pakedge.com pages use temporary cookies as part of the Web navigation experience, for that particular web site session only. Some examples include Web site surveys and our Online Store. If you deny the cookie, you can still use the site anonymously. Customers in our on-line store can browse with cookies turned off, but you can only purchase if you accept the cookie.

Privacy and Children

Pakedge Device & Software and the Pakedge Device & Software Web sites do not target children (defined as those persons under 13 years of age) as an audience or a market and Pakedge Device & Software does not collect information about the age of its Web site users. Pakedge Device & Software intends to comply with the Children's Online Privacy Protection Act of 1998. If we learn that we have inadvertently collected personal information from a child we will make all reasonable efforts to delete that data from our records.

Security

To protect the loss, misuse and alteration of the information under our control, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Pakedge Device & Software strives to protect the privacy of the information you provide, and inadvertent disclosure of that information is extremely unlikely. In the event of such an inadvertent disclosure, Pakedge Device & Software will do everything commercially reasonable to limit and remedy the disclosure, but Pakedge Device & Software accepts no liability for any unintentional disclosure or a disclosure that occurs due to a security breach of our systems or facilities. In addition, in the unlikely event that any government or private individual seeks information, Pakedge Device & Software will not voluntarily provide the information, but will obey any court order requiring disclosure.